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Frequently Asked Questions

To raise an issue ticket, start by selecting the relevant Ticket Department and Query Type in the ticket portal. The system will provide a solution on the same screen. If the provided solution does not resolve your issue, you can proceed to raise a ticket by typing your query details in the designated section and submitting it for further assistance.

You can track the status of your raised tickets by clicking the "My Tickets" button. This will take you to a dedicated page where you can view and manage both your pending and closed tickets.

If your issue is not resolved within the expected time, please contact our support team for further assistance.

The resolution time for your ticket depends on the type of query. While some issues are resolved within 24 hours, others may take 2 days or up to a week. You can check the expected resolution time for your specific query on the "My Tickets" page.